FAQ & Assistance

Where do you ship?

We are currently shipping to the USA and Europe.

Please note that shipping times and costs vary by location and are calculated at checkout. We are working on expanding our shipping options to include more regions in the future.

Stay tuned!

How to track my order?

Once your order has shipped you will receive an email with a tracking number. You can use this tracking number to track your order on the carrier’s website.

Please note that it can take up to 72 hours for tracking updates to appear after your order has shipped.

When will my order arrive?

At WonderLahti all items are printed on demand to reduce waste and support our commitment to being an eco-responsible store. This sustainable approach means that your order is produced only after you place it which can take a little longer but helps minimize environmental impact.

Estimated Delivery Times:

USA and Europe: 5–12 business days (2–7 business days for production and 3–9 business days for shipping).

To know the average shipping time by country, consult our Estimated Shipping Time By Country for more detailed information.

Please note that delivery times may vary slightly depending on the product type and location. Rest assured, we are working with reliable fulfillment partners to ensure your order reaches you as quickly as possible without compromising on quality or sustainability.

Help! I selected the wrong shipping address, can you change it?

Yes, we can change the shipping address! As long as your order hasn't shipped.

Note that if your order has already shipped, we won't be able to make these changes.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package

If the shipping address was correct and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@wonderlahti.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Why was my order returned to sender?

Orders can sometimes be returned to us for various reasons but the most common cause is an undeliverable address. Other reasons may include the package being unclaimed at customs or refused/returned by the delivery carrier.

If your order is returned to us, we will notify you as soon as it arrives back at our facility. To resolve the issue, please contact us with an updated shipping address and we will arrange to have the order reshipped.

Please note that additional shipping charges may apply for undelivered packages due to an incorrect address, customs issues, or if the package was returned by your carrier.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is beyond our control and is assessed by your local customs office.

Customs policies vary widely for every country, therefore, please check with your local customs office directly to see if they apply duties and taxes to your purchases.

What is your return/exchange policy?

At WonderLahti we are committed to sustainability and minimizing waste. Since our products are made-to-order, we encourage mindful purchasing but we still offer a fair and straightforward return and exchange policy.

1. Damaged or Defective Items

We offer replacements or refunds for damaged or defective items.
Contact us at contact@wonderlahti.com within 30 days of receiving your order.
Include your order number and photos of the issue.

2. Exchanges or Buyer's Remorse

Each item is created only after you place your order — this is part of our commitment to sustainability and reducing waste.
For this reason, we handle returns or exchanges for size, color, or change of mind on a case-by-case basis.
If you would like to request an exchange or return, please reach out to us at contact@wonderlahti.com. We will carefully review your request to balance sustainability with ensuring you are happy with your purchase.

3. Return Conditions

Items must be unused, unwashed, and in their original condition.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
We do not offer refunds for limited items or promotional items.

4. Process for Returns or Exchanges

Email us at contact@wonderlahti.com or by filling our Contact Us form. Provide your order number, reason for return, and supporting photos (if applicable).
Approval: If the return or exchange is approved, we will share the further instructions.
Refunds/Exchanges:

Refunds are processed within 7-10 business days after receiving the item.
Exchanges are shipped after the returned item is inspected.

5. Sustainability Reminder

As a made-to-order, eco-conscious brand, we encourage you to carefully review sizing charts, color options, and product details to help reduce unnecessary returns and waste.

6. Contact Us

For any questions or to start a return/exchange request, email us at contact@wonderlahti.com.

When & how will I get refunded?

Refunds will be processed back to your original payment method once the issue has been confirmed.

I would like to edit my order, is it possible?

We can change your order as long as it has not entered fulfillment. Contact us at contact@wonderlahti.com so we can proceed with the changes.

Note that these changes are only possible if the amount of your order is the same or higher (for example, change of sizing for a shirt).

I want to cancel my order.

An order can be cancelled as long as it has not entered fulfillment and shipping.

Please contact us at contact@wonderlahti.com so we can assist you further.

Am I supposed to get a confirmation email after my order?

Yes, we send a confirmation email after each order. If you don’t see it in your email inbox, please check your spam folder.

If you don’t see any email, please contact us at contact@wonderlahti.com or via our Contact Us form.

Are your products eco-friendly?

Yes, we are committed to offering eco-friendly products. Our products are made from high-quality materials, including 100% organic cotton and eco-friendly fabric blends. We prioritize sustainability and comfort in all our products to ensure a great experience for both you and our planet. We source our organic cotton from certified suppliers who follow strict organic farming practices.

To further minimize our environmental impact, we do not keep stock in order to avoid overproduction. We create each product only after a customer places an order, ensuring that no resources are wasted.

Additionally, we strive to minimize our environmental footprint through sustainable packaging. Our tote bags, shirts and hoodies are shipped in post-consumer recycled (PCR) plastic mailers, made from recycled plastic, and our mugs are securely packaged in recycled cardboard boxes.

We aim to minimize our environmental impact and use sustainable materials wherever possible.

How are your products made?

Clothing: For our apparel we use Direct-to-Garment (DTG) printing from an eco-responsible factory. This method allows us to use as little water as possible, minimizing our environmental footprint while maintaining vibrant, detailed designs.

Embroideries: Some of our designs are carefully created with embroidery, adding texture and durability to our products.

Mugs: For our mugs we use sublimation printing - a process that ensures our designs are long-lasting and resistant to fading even after frequent use.

What makes WonderLahti's products unique?

WonderLahti's products stand out because of our focus on sustainability, high-quality organic materials, and unique designs that celebrate wildlife and nature. We strive to blend style with purpose, offering products that reflect our commitment to both fashion and the planet.

Why are some design specific to a product?

When creating designs, we first test them using our 3D preview tool to see how they’ll look on items like hoodies. Sometimes, the design works better on specific products, such as mugs, and not as well on others. That's exactly why we avoid simply copying and pasting designs everywhere, quality first!

Can I request a new product or artwork style for your store?

While we do not offer customizations at the moment, we are always open to suggestions and would love to hear your ideas!

If you have a specific design or product in mind, feel free to contact us at contact@wonderlahti.com , and we will consider it for future collections.

How do I care for my WonderLahti items to ensure they last?

To extend the life of your WonderLahti items, we recommend machine washing on cold and air drying. Avoid using bleach or harsh detergent and iron your products inside out on a low setting.

For the best results, please follow the care instructions provided on the product page and the garment tag.

How can I know about your new products releases?

To stay updated on our latest product releases, you can:

Subscribe to Our Newsletter: Simply sign up using the subscribe button at the bottom of our page to receive updates directly in your inbox.

Follow Us on Social Media: Stay connected with us on Instagram for sneak peeks and the latest news.

Please note that WonderLahti does not currently have TikTok or Facebook accounts. Any account using our name on these platforms is not associated with us and should be considered fake.

Sizing

Where can I find your product sizing guide?

You can access it by clicking this link or selecting "Products Size Guide" from our help dropdown menu.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other region-specific payment methods. Full details are available at checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption to protect your payment details, ensuring a safe and secure transaction process.

Who are you people?

We are a Bulgarian-registered company, founded by a French-Bulgarian couple.

Our main goal is to combine our passion for supporting animal and climate organizations with creating unique nature and animal designs for our customers.

At the heart of WonderLahti, we aim to maintain a family-oriented, personal touch while pursuing our mission to make a positive impact.

How did WonderLahti get started?

WonderLahti started as an idea from me & my Wife Alexandra in summer 2024! We took a lot of time making this website as we absolutely had no knowledge whatsoever in website design & Marketing. Yet, we believe we made something quite cute and nice, that might make a difference, and a positive one!

How do you support animal and climate organizations?

We are partnering with ThankU, which is nonprofit organization dedicated to supporting foundations focused on protecting the sea, trees, and wildlife. Through our partnership.

The way it works is that from each purchase made on WonderLahti, a portion goes automatically to ThankU, who after that, distributes this amount to a foundation. Currently, we are giving to Jocotoco.

We chose this system as it's a great way to our customers to automatically give to wildlife habitat protection, while not having to pay more for the product / Or to give or not a tip on the purchase page.

As a customer you will receive a certification showing how much animal habitat was protected, thanks to your purchase on WonderLahti.

To learn more about their important work and how they're making a difference, you can visit their website: Jocotoco Foundation.

Jocotoco focuses on conserving vital ecosystems in Ecuador, safeguarding biodiversity, and protecting species at risk of extinction, such as the iconic Jocotoco Antpitta, after which the foundation is named.

Their efforts are crucial to maintaining the delicate balance of the country’s diverse habitats, from cloud forests to wetlands.

Do you plan on sharing all customers contributions towards animal protection?

Absolutely! But Keep in mind that since WonderLahti is brand new, we will need more data (therefore more purchases from you wink wink) to show them.

Ideally, we plan on putting customers total contribution in our home page, so everyone can see it clearly.

How can I get in touch with customer support?

You can reach us via email at contact@wonderlahti.com .

Alternatively, you can contact us here.

What is the response time for customer inquiries?

We aim to respond to all inquiries within 24-48 hours. During busy periods, response times may be slightly longer, but rest assured, we’ll get back to you as soon as possible.

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Estimated total

Where do you ship?

How to track my order?

When will my order arrive?

Help! I selected the wrong shipping address, can you change it?

My order should be here by now, but I still don't have it. What should I do?

Why was my order returned to sender?

Will I be charged customs for my order?

What is your return/exchange policy?

1. Damaged or Defective Items

2. Exchanges or Buyer's Remorse

3. Return Conditions

4. Process for Returns or Exchanges

5. Sustainability Reminder

6. Contact Us

When & how will I get refunded?

I would like to edit my order, is it possible?

I want to cancel my order.

Am I supposed to get a confirmation email after my order?

Are your products eco-friendly?

How are your products made?

What makes WonderLahti's products unique?

Why are some design specific to a product?

Can I request a new product or artwork style for your store?

How do I care for my WonderLahti items to ensure they last?

How can I know about your new products releases?

Sizing

Where can I find your product sizing guide?

What payment methods do you accept?

Is my payment information secure?

Who are you people?

How did WonderLahti get started?

How do you support animal and climate organizations?

Do you plan on sharing all customers contributions towards animal protection?

How can I get in touch with customer support?

What is the response time for customer inquiries?

FAQ & Policies

WonderLahti SLLC

Country/region

Language

Where do you ship?

How to track my order?

When will my order arrive?

Help! I selected the wrong shipping address, can you change it?

My order should be here by now, but I still don't have it. What should I do?

Why was my order returned to sender?

Will I be charged customs for my order?

FAQ & Policies

WonderLahti SLLC